Refund Policy

Hi, we’re More Media Ltd. and welcome to the More Media Ltd. Market Refund Rules. These rules outline what you can expect from us of the items you buy. We provide a transparent approach to refunds giving you a great platform experience and a “fair go”.

As the creator and owner of the items on More Media Ltd. Market, the company is responsible to you for items you purchase. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on More Media Ltd., so you as the buyer have a consistent experience and know what to expect from the company. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Here are the situations in which we expect the company to give a refund on an item and related services you have purchased:

Item is “not as described”

An item is “not as described” if it is materially different from the item description or preview so you should expect us to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.

Item doesn’t work the way it should

If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then assigned developer or delegate is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.

Item has a security vulnerability

If an item contains security vulnerability and can’t easily be fixed you are entitled to a refund of the item.If the item can be fixed, then assigned developer or delegate is required to do so promptly by updating the item otherwise you are entitled to a refund of that item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.

Item Support extension not used

If you purchase an item support extension and request a refund of that extension before your existing item support expires you are entitled to a refund of that item support extension.

Why a refund may not be given

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • If we have confirmed that a developer has been hired and work hour has started (Ideally within 12 working hours if not requested an express service) for your project, you will not be eligible for a full refund. We will charge you for the number of hours worked at flat £8.00/hour.
  • You don’t want it after you have approved final delivery;
  • You simply change your mind;
  • You do not have sufficient expertise to use the item (Web Application/Forms/CRM etc..);

Resolving disputes

You can raise a dispute from your account page and have More Media Ltd. investigate refund requests. We will make a decision based on all available information and you agree that our decision is final.